Reach a person today

Spinfever Casino: get through to a human

Reach live chat, e-mail or the New Zealand phone line, and staff answer around the clock.

Get in touch Licensed and audited since 2018

Paid today

292,740 NZ$

5,024 Players online

Licensed operationRegulated by Anjouan Offshore Finance Authority under license ALSI-137740

Fast withdrawalsAverage payout processed in 13 minutes, up to NZ$82,000 per transaction

Data protection256-bit TLS encryption across all sessions and payment channels

Fastest reply first

Pick the queue that clears fastest

After this, you know which channel matches your question and how long a reply takes.

Start the chat

Best for quick checks on a bonus, a stuck game or a login. Staff reply in about two minutes around the clock, and nobody will ever ask for your password.

Start chat

Spinfever Casino e-mail desk

Best for documents, statements and anything you want in writing. Write to [email protected] and expect a reply in roughly two hours, day or night.

Write to us

Mid-withdrawal, no answer yet?

Best for withdrawals that feel stuck or a card that will not load. Call +64 9 187 6577 (NZST); a person picks up within about five minutes.

Call support

Late night in Auckland

Support for New Zealand players

Useful when a problem lands at an odd hour and you want a local number, not a queue.

How to reach us

New Zealand phone+64 9 187 6577

Support time zoneNZST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Who supervises

Supervisory authorityAnjouan Offshore Finance Authority, ALSI-137740

Get help

Gambling helpGambling Helpline New Zealand

Fewer replies, faster answers

Support moves quickest when the details arrive in your very first message.

Your registered e-mail address
Your player account number
A screenshot of the problem
Payment date, amount and method
The reply you already received

Mail routing

Your message belongs elsewhere

It settles which address takes your question, so nothing bounces between desks.

Account

General support, everything else[email protected]

Verification, documents and KYC[email protected]

Money

Payments, deposits and withdrawals[email protected]

Other

Complaints, first stop[email protected]

Privacy, personal data requests[email protected]

Business, partnerships and media[email protected]

The company line

Spinfever Casino LLC runs this site

Spinfever Casino LLC signs off this site, so the same company answers for every payout and every rule.

The company

Legal nameSpinfever Casino LLC

Company number701809 (Anjouan)

Registered addressBandar Salaam, Mutsamudu

The licence

RegulatorAnjouan Offshore Finance Authority

Licence numberALSI-137740

Written contact

Support e-mail[email protected]

Mid-question, kept waiting

Straight answers on support

Spinfever Casino staffs one desk through the night and weekend, so a question never waits for Monday.

trustCan I get help at night and on weekends?+

Someone is on the desk at every hour, seven days a week, measured on NZST. Saturday night is no different from Tuesday morning. Ask whenever the thought lands.

trustWhere do I find my account details for support?+

Two things are enough: the email address on your account and your date of birth. Staff will not ask for your password, and nobody else should either. Anything else is handled on the site after you are signed in.

trustCan I see the licence that covers my play?+

Operations run under the Anjouan Offshore Finance Authority, licence ALSI-137740, held by Spinfever Casino LLC. Key that number beside the company number 701809 if you ever want to check.

trustWhy can't I just walk away mid-session?+

You can shut your account at any point by telling the desk, and it stays shut while you think it over. Balances inside are dealt with before closing completes. Ask about a cooling-off period if you may want back in later.

trustWhat happens when my documents sit in the queue?+

Documents usually clear in about thirty-seven hours once all three arrive. A longer wait means something is missing or unclear, and the desk will say what. Keep photo identification, proof of address and a payment card image together before you send.

trustWhat if I write in a language I know better?+

Four languages are covered: English, German, Finnish and Norwegian. Write in any of them and the reply comes back in the same one. Phrase it plainly and include the details above.

No answer yet?

Know the wait before you commit

Spinfever Casino staffs every channel around the clock, so a New Zealand night is no reason to wait.

Live chat

Chat hoursAvailable around the clock

Chat first reply2 minutes

Time zoneNZST

E-mail

E-mail address[email protected]

E-mail reply2 hours

Phone

Phone number+64 9 187 6577

Phone wait5 minutes

Put a complaint on record

Take it one step further

Most questions end in the chat, and the ones that do not travel up this same ladder.

From chat to written record

Open the chat or post your e-mail to the support desk and lay out the problem in dated order, with the message that disappointed you attached. A named agent picks the case up.

Your case gets a number

The agent replies in writing with a case reference and the reasoning behind the outcome. Keep that reference, because every later request leans on the same number.

You want a second opinion

If the reasoning falls short, ask the same desk to pass the file to a manager for a second look. A manager reviews the whole exchange and answers you in writing.

Escalation to Anjouan

When a manager's answer still leaves you out of pocket, escalate to the Anjouan Offshore Finance Authority, the regulator holding licence ALSI-137740. They take it up with Spinfever Casino LLC.

Help that costs nothing and judges nobody

Gambling problems are dealt with away from here, by organisations that answer to nobody in the industry. New Zealand has a national helpline, a counselling foundation and an exclusion programme run with pubs and clubs.

Gambling Helpline New Zealand. A national line where a trained person talks things through, any hour, at no cost to you.

The Problem Gambling Foundation of New Zealand. Counselling and one-to-one support for players and for the family around them.

Multi-Venue Exclusion Programme. Backing to stay out of local venues as well as online, arranged face to face.

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