Limits you own

A quiet hour before play: responsible gambling at Spinfever Casino

Play only from 18+, and every Spinfever Casino account carries deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion.

Set a limit now

Licensed operationRegulated by Anjouan Offshore Finance Authority under license ALSI-137740

First evening here

The essentials before your first session

Useful the first time you log in, or the evening you start wondering about your spending.

Minimum age18+

Licensed byAnjouan Offshore Finance Authority, ALSI-137740

Gambling Helpline Aotearoa0800 654 655

Limit questions email[email protected]

Late night in play

The evening you want a brake, ready in your account

It answers the common worry that online play has no handles to hold.

Top-ups capped before play

A ceiling on what you can put in, chosen while you feel settled rather than after a costly session. Switch it on before your first deposit and it holds you to that figure.

A floor under a bad night

This one stops play when your losses reach a figure you picked in advance. Set it if you notice chasing a bad evening into the next one.

From open-ended to aware

A reminder appears after a stretch of play you chose, so you can decide whether to stay. It suits anyone who loses track of the clock on a long evening.

Playing, then resting

Take a break from play without closing anything down. Choose it the moment play starts to feel like a habit rather than a choice.

From a break to a full stop

This closes play on your account and stays set until the period you chose runs out. Choose it when a break is not enough and you want the door shut.

Setting your cap

The quiet ten minutes before your first deposit

It clears up the worry that limits take paperwork and a wait.

The profile menu first

Log in and open your profile menu in the account area. Check that your name, email and verified documents match, since limits follow the account holder.

Finding the controls

Inside the profile you will find the responsible gambling section, where the controls sit together. Read through the list before changing anything, so you know what each does.

One sensible choice

Pick the tool that fits your concern: deposits, losses, session time, a pause or exclusion. Start with one that feels comfortable rather than the strictest available.

Saved, then checked again

Save the change, then reopen the section and confirm the figure or period is shown. If it is missing, ask live chat for help before you deposit.

A calmer household, starting with one check

Age and identity before play. By the time a login is created, age is checked against photo identification, long before any payout stage. Nothing moves until that check clears, so a minor never reaches a real-money table.

Blocking software on shared devices. Software that blocks gambling sites can be installed on the family phone or computer, and the settings can sit with a password only you hold. Once it is running, those pages simply do not open.

What do I say to them? At the moment you decide to speak, choose a calm hour and describe what you see rather than what you suspect. Gambling Helpline Aotearoa answers day and night, and its counsellors speak with relatives as readily as with players.

Notice when play stops feeling like fun

Noticing the change early gives you a choice while it is still easy to make. Chasing a loss, hiding play, or playing past the hour you planned are all reasons to set a limit or take a pause before the next session starts.

A few of these on a normal week are worth a second look.

You play past the time you set aside
The amount you deposit keeps creeping up
You go back to win back what you lost
Play feels flat and you chase the feeling
You keep it quiet from people close to you
Money set for bills goes into the account
You feel on edge on an evening you leave it

Real help, free of charge

Talking first, playing later

We would rather you used these lines than kept a hard week to yourself.

Gambling Helpline Aotearoa

Trained staff take calls at any hour, every day, for anyone who plays and for the people around them. The conversation is free and stays confidential, and you can also reach it by free text. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Counsellors and peer support sit alongside cultural support across eighteen clinics nationwide, free of charge, for players and families alike. Weekday calls, texts and clinic visits are all possible. pgf.nz

Safer Gambling Aotearoa

Health New Zealand's information service explains the signs of harm in plain language, offers practical tips and a finder for support close to home, for players and relatives both. safergambling.org.nz

A pause and an exclusion, side by side

A break of days, not months. A cooling-off period holds play for a set stretch of hours or days, and you choose it in your account before you start. During it your access to play is held shut; explain the break to yourself now, so the reason is written down.

Closed for up to two years. Self-exclusion shuts access to your account for a long period, up to two years where signs of problem gambling are present, and it cannot be lifted early. You set it yourself in the account, and the helpline can talk it through with you first.

One account is the one place. No national register exists for players here. The account is where you exclude yourself, and where the tool stays if you hold only one account with us. Staff on the help line can also point you to wider support.

Before the next hand

Answers before you sign in, not after

Settles the practical questions about limits, closing your account and the reach of an exclusion.

Are the limit controls the same in the mobile version of my account?+

Yes, the mobile account carries the same controls as the desktop one: deposit limits, loss limits and session time reminders all live in the same account section. Whatever you set on your phone applies everywhere you sign in from.

How do I shut my account permanently rather than pausing it?+

Ask support to close it for good, and use the address on this page so the request sits in writing. A closed account is not the same as a pause: nothing in it stays open for later use. Support will confirm once the closure is done.

Can a self-exclusion be lifted before the period I chose runs out?+

No. The exclusion holds for the whole period you picked, and no request shortens it. That is the point of choosing a longer stretch when you are unsure.

What if I want to raise a deposit limit I set last week?+

You return to the same section of the account and adjust it there. Raising a limit is your decision to make in a calm moment, so set the new figure before you play rather than in the middle of a session.

Does excluding myself here block me from other casinos too?+

No. New Zealand has no national self-exclusion register, so your exclusion is set inside your Spinfever Casino account and covers this site only. If you want other operators closed to you as well, each one has to be asked separately.